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Complaints Procedure

We’re here to listen and improve.

At Sniro Ltd, we are committed to delivering high-quality services tailored to your business needs. While we strive to get things right the first time, we understand that sometimes things don’t go as planned.

If you’re unhappy with any aspect of our service, we want to hear from you.

How to Raise a Complaint

You can speak to us directly by calling 020 7099 9124 or emailing us at support@sniro.com.

For more formal concerns or if you feel your issue hasn’t been resolved, please use the form below to submit a written complaint.

We aim to:

  • Acknowledge written complaints within 7 working days
  • Respond fully within 10 working days, or provide an update if the matter requires more time

If the matter remains unresolved after our initial response, please write directly to Siddharth Shah, who will present the matter to the board at the next meeting for further review and resolution.

Last updated: April 2025
Company registered in England & Wales: 07348060