Technical support for smooth operations
Support & Maintenance
Once your new website is up and running, you would expect it to work at it’s best at all times. With our expert team providing Support services, you can be rest assured that you have a plan in place that will respond to your future demands. Whatever happens, our support team is just a phone call away. We believe that sustained growth is achieved over the long term and requires continual improvement and attention. We are here for your day-to-day issues and also to prepare you for any changes that may be required for the future, delivering continuing support that helps your business to prosper.
Customised Support packages
We provide support packages that are designed specially for your business to give you the right service at the right price. Our support covers a wide range of needs which enables you to improve the performance and grow your Ecommerce business to a whole new level. We provide services such as Site monitoring, Health checks, security updates and patches, optimise performance and fix day-to-day issues. We provide a Support package customised for your business needs and provide 24*7 help via phone or email.
We provide Maintenance activities such as :
- Monitoring Magento server load and activity
- Create Website backup once every 24 hours
- Update middleware, library and application regularly
- Malware scans, investigations, recovery and monitoring
- Magento store performance optimisation
- Database optimisation
- Advanced performance caching
- Hosting monitoring
- Regular cleanup activity.
High quality Service
Our dedicated team ensures that you receive a quick response to your queries. We are happy to go the extra mile to provide high quality service. We provide Technical solutions that help fix your issues to ensure your website is available at all times. We plan to roll out the changes to minimise the downtime and resolve any issues that you might encounter.
We follow a step-by-step approach from start to end of the project. The steps we follow are highlighted here to explain the process in detail.
The first step is to understand the client’s business needs. We analyse the requirements and create a plan to implement the project.
Our team of creative designers create a design based on the client’s preferred colour choices and the company’s branding guidelines.
After the design is ready and approved by the client, we work on the development where all the features are implemented.
After successful testing, we work on deploying the project on the live environment. The website is now live for public access.
Our happy clients are the best suited to speak about our services. Our clients make us popular by recommending us to their friends and family.
Been using them for years and cannot complain about anything really. Good designers and very quick response and action time. They play a very important part in the success of our businesses.Jackson PereiraBusiness Owner, London.
Excellent experience working with Sniro. Very professional, attentive, detail-oriented and affordable. Highly recommend for any web-related services.Dele SmithBusiness Owner, Canada
Sniro is a first-class wordpress agency that bends over backward to help clients succeed. Their programmers understand the technology and they can solve every problem.Rob BartlettB-creative, USA
I am an Australian client, and long term customer of Sniro Ltd. I am thrilled with their IT skills and wouldn't hesitate to recommend this company to anyone who is looking for quick and proficient service.Perry PrinceTurning Point Films, Australia